Refund policy

We have a 14-day return policy, which means you have 14 days after receiving the last item of your order to request a return. This window includes weekends and public holidays.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us via our Contact Page. Return address will be provided via Email.  If your return is accepted, you'll need to ship the item, in adequate packaging, to the address provided via email. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question via our Contact Page. Shipping costs are covered by the buyer.

Cancellations You may cancel your order at any time before it has been fulfilled. To request a cancellation, contact us via our Contact Page as soon as possible or do it via your costumer menu, accessible via the order confirmation email received.

 

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union — Right of Withdrawal If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification. This 14-day period includes weekends and public holidays. To exercise this right, contact us via our Contact Page before the deadline.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days, minus the original shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us  via our Contact Page.